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Report on Quality and Integrity of Enterprises in 2018

资讯详情

Report on Quality and Integrity of Enterprises in 2018

  • Categories:Enterprise News
  • Author:
  • Origin:
  • Time of issue:2018-01-15 13:41
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(Summary description)

Report on Quality and Integrity of Enterprises in 2018

(Summary description)

  • Categories:Enterprise News
  • Author:
  • Origin:
  • Time of issue:2018-01-15 13:41
  • Views:
Information
Catalogue
 
Prelude .........................................................................................................................1
 
1.Report preparation specification........................................................................................................1
 
2.Speech by the general manager of the company....................................................................................................1
 
3.Company profile................................................................................................................1
 
Quality integrity Report ...............................................................................................................3
 
1.Quality concept................................................................................................................3
 
2.Quality Assurance................................................................................................................3
 
2.1Establish quality management leading group  .................................................................................3
 
2.2 Establishment of quality management system ........................................................................................3
 
2.3 Establishment of survey management system ........................................................................................4
 
3.Quality integrity................................................................................................................4
 
3.1Quality credit management  .................................................................................................4
 
3.2Quality culture construction  .................................................................................................4
 
4.Fundamentals of quality management........................................................................................................5
 
4.1 Quality inspection management ........................................................................................5
 
4.2 Process quality control ................................................................................................5
 
4.3 Hold regular quality meetings to speed up the speed of solving quality problems ............................................6
 
5.Product quality responsibility........................................................................................................6
 
5.1Product quality commitment  .................................................................................................6
 
5.2After sales service  .................................................................................................7
 
5.3Corporate Social Responsibility  .................................................................................................7
 
6.Quality risk management........................................................................................................8
 
6.1Prevention in advance and preparation before production  .............................................................8
 
6.2Strictly control and minimize the quality risk  .............................................................8
 
6.3Respond positively and deal with quality complaints in time  .....................................................................9
 
Conclusion of the report ...................................................................................................................9
 
  
 
 
 
 
 
Prelude
 
1. Report preparation specification
 
The quality credit report issued by Hangzhou Zhongya Machinery Co., Ltd. reviews the company's ideas, systems, measures and achievements in quality management, product quality responsibility, quality integrity management, etc. The disclosure of this report is as follows:
 
1)Scope of the report
 
Organization scope of the report: Hangzhou Zhongya Machinery Co., Ltd
 
Time range of the report: January 2017 to December 2017
 
Release cycle of the report: This report is an annual report
 
2)Statement on objectivity of report content
 
This report is completely based on the actual situation of the company's production and operation. The content is objective and fair, and there is no false information. It is published regularly to accept the supervision and guidance of the society.
 
2.Speech by the general manager of the company
 
Dear government quality supervision department, friends and colleagues from all walks of life:
 
Hangzhou Zhongya Machinery Co., Ltd. sincerely thanks all customers and related parties for their love, support and cooperation!

The company has advanced production technology and equipment, established a strict quality control system and perfect after-sales service system, and is committed to developing into an international synchronous and even leading intelligent packaging equipment manufacturer with advanced technology as the core.

The company has always been in line with the enterprise vision of "leading the trend of the industry, achieving a century enterprise", adheres to the enterprise spirit of "integrity, innovation, preciseness, efficiency and harmony", and adheres to the mission of "providing intelligent packaging machinery system solutions for liquid food industry".

In recent years, the development of the company has received the concern and help of leaders at all levels and friends from all walks of life, and the support of customers and relevant parties. Here, on behalf of all employees of the company, I would like to express my most sincere thanks to all leaders, friends from all walks of life and all new and old customers who have cared about and supported the development of our company
 
3.Company profile
 
Hangzhou Zhongya Machinery Co., Ltd. is located in Gongshu District of Hangzhou city. Founded in 1992, It is a liquid food intelligent packaging equipment enterprise integrating R & D, manufacturing and service. It uses automatic control, computer information management and artificial intelligence technology to complete the whole process of liquid food intelligent packaging, including embryo making, bottle blowing, fluid mixing, filling, sealing, sorting, sorting, complex packaging and transportation. It is used to replace the traditional machinery with high complexity It was listed on the growth enterprise market of Shenzhen Stock Exchange (Stock Code: 300512) on May 26, 2002 and went to the capital market.

The company is a high-tech enterprise, enterprise technology center of Zhejiang Province, innovative pilot enterprise of Zhejiang Province, patent demonstration enterprise of Zhejiang Province, famous brand product of Zhejiang Province, standard innovative enterprise of Zhejiang Province, famous trademark of Zhejiang Province, green enterprise of Zhejiang Province, outstanding contribution enterprise of Zhejiang Province, scientific and technological small and medium-sized enterprise of Zhejiang Province, leading enterprise of China packaging, all China Federation of industry and commerce Scientific and technological innovation enterprises, top 10 enterprises in China's liquid food machinery industry, top 100 enterprises in China's light industry, top 10 contributing enterprises in China's food and packaging machinery industry, and the only "China famous brand product" awarded by the General Administration of quality supervision, inspection and quarantine in dairy packaging machinery industry.

The company takes innovation driven development as the strategy and market-oriented to actively promote independent innovation. After 27 years of investment and development, it has built a good technological innovation system. At present, the company has 726 employees, of which 136 are engaged in R & D and science and technology, accounting for 19% of the total number of employees. The company has passed ISO9001 quality management system certification, ISO14001 environmental management system certification, ISO10012 measurement management system certification, ISO18001 occupational health and safety management system certification, GB / t29490 intellectual property management system certification and national AAA standard good behavior assessment.

In terms of quality management, the company has established a relatively perfect quality management system, with special emphasis on the pivotal role of the quality management department in the production process. The product quality management is in strict accordance with ISO9001 requirements, with clear responsibilities and measures in place. The quality assurance system, such as "Regulations on product quality inspection management", "Trial Measures on the implementation of chief quality officer" and "Regulations on staff training management of quality control department", has been formulated. Through continuous adjustment of production process, the product quality is far higher than that of similar products.

In terms of after-sales service, the company has established a rapid response mechanism to customer needs, set up an after-sales service center, set up a service hotline, and timely accept customer feedback. The responsible department is committed to respond within 4 hours, give solutions within 24 hours and confirm with customers, and solve routine problems within 72 hours. For customers who require to provide the whole line solutions, the company adopts "resident service", with engineers stationed in the factory and a 24-hour working system. Problems in the equipment are solved by the resident personnel through coordination. At present, the company sends resident engineers to Yili, Mengniu and Guangming.

Senior leaders are committed to creating a law-abiding and moral environment, strictly abiding by national laws and regulations, adhering to honest operation, paying taxes in full and on time in accordance with the law; they have won the titles of "AAA enterprise with tax credit rating" and "AA enterprise with contract and credit value in Zhejiang Province" for three consecutive years.
 
  
 
Quality integrity Report
 
1.Quality concept
 
Central Asia Machinery always adheres to the basic quality management policy of "quality is based on standards and regulations, implementation is based on full participation, service is based on customer satisfaction, and improvement is based on performance improvement", which is the purpose and direction of the company's production development.
 
2.Quality Assurance
 
2.1Establish quality management leading group
 
The company actively carries out quality work and establishes a quality management leading group, with the general manager as the group leader. The quality control department is set up to ensure the unified management, planning and arrangement of the whole process quality, so as to realize the scientific management and improve the product quality.

Under the leadership of the chief quality officer, the company currently has 20 people in the quality management department, including two chief quality officers and two quality engineers. And the company every year has a plan to introduce talents or from the internal selection of key training, constantly enrich the quality management team.
 
2.2 Establishment of quality management system
 
Quality is the life of an enterprise. The company always regards product quality as the first important thing. In the quality management work, we have a long-term vision, and formulated the quality policy and quality objectives in line with the actual development of the enterprise. We will always pursue to win customers' satisfaction with better quality. The company has passed the certification of ISO9001 quality management system. The company's top leaders pay attention to customers, pay attention to the maintenance and improvement of product quality and quality system, and the quality awareness of employees is generally high.
 
The company attaches great importance to the construction of infrastructure, and invests in the purchase of production and testing equipment and the transformation of related facilities every year. At the same time, it promotes the work of human resources, recruits professional and technical personnel, enriches the strength of product R & D, process and quality management, and greatly enhances the ability of R & D and quality assurance.
 
Meet the needs of the company's operation and production. In daily practical work, the quality system is constantly improved, updated and improved, the annual internal audit and management review of the quality system are conscientiously organized and deployed, and the quality system is continuously improved through the annual internal audit, management review and external supervision audit, so as to ensure the sufficiency and effectiveness of the company's quality management system operation, so as to ensure the quality of products The quantity of water is increasing continuously.
 
 
 
 
2.3 Establishment of survey management system
 
The company has established a set of comprehensive measurement management rules and regulations, and passed the ISO10012 measurement management system certification. From raw material procurement, process management, production equipment, inspection equipment, process inspection, finished product inspection, etc., we have carried out verification, verification, use supervision, circulation management, established a set of management documents and control methods, purchased various precision detection, measurement and analysis equipment, greatly improved the product inspection ability, and provided guarantee for the stable improvement of product quality.
 
3.Quality integrity
 
3.1Quality credit management
 
As an enterprise, the premise of sustainable and healthy development is law-abiding operation, honesty and trustworthiness. Ningbo Xinrong's products have a good reputation, can stand the consideration of time, completely due to the company's integrity management. Over the years, the company has been in line with the high sense of responsibility for customers and employees. From the management level to the front-line staff, we always adhere to the principle of product quality first, and regard quality as the life of the enterprise.
 
From the design and development, procurement, production process control, product testing, after-sales service and other aspects, we strictly follow the national standards or international standards and relevant laws and regulations, so as to realize the tracking, monitoring and management of the whole process from design and development to procurement to production to after-sales, so as to provide reference Customers provide products that meet their needs and expectations.
 
The company publicizes the company's vision, mission and core values to all employees through education and training, employee handbook, bulletin board, wechat and other forms.
 
3.2Quality culture construction
 
Quality culture is an important part of enterprise culture, which is the comprehensive embodiment of the purpose, concept and moral code of conduct pursued by enterprises in quality management. The core competitiveness of modern enterprises has changed from products and services in the past to excellent corporate culture.
 
The company has formed a good atmosphere in which everyone cares about the quality and creates the brand. The company has also carried out a wide range of lively quality activities to accelerate the transformation of the old quality concept of all employees, enhance their sense of competition and responsibility, firmly establish the spirit of love and dedication among employees, and pursue to meet the requirements of customers. In their posts, employees always warn themselves that every step of your operation and decision in the whole process of product realization, including design and development, procurement, production, inspection and after-sales service, will directly affect the quality of products and the market reputation of products. Therefore, the control and continuous improvement of product quality has become the conscious consciousness of employees.

With the improvement of quality consciousness, the enthusiasm of all staff to participate in quality management is high. In the construction of quality culture, the company attaches great importance to the education and training of employees in addition to file management, enhancing its own technical strength and improving its core competitiveness. According to the staff needs of each position, make a detailed staff training plan every year and organize the implementation, and the department puts forward the training application according to the needs. There are various ways of training, such as constantly updating knowledge, expanding ability, keeping up with the changing society and market, and evaluating the effectiveness of training.

In addition, in addition to hiring or introducing some talents from outside, the company pays more attention to finding and cultivating talents from inside, and dares to find and promote technical and management talents from front-line employees, which depends on both diploma and level. It also pays attention to the combination of new and old, so as to keep the vitality and continuity of the team. Through years of cultivation, the company's existing management and technical team is clear, the key positions have formed a good echelon, and laid the personnel foundation for the sound development of quality management.
 
4.Fundamentals of quality management
 
4.1 Quality inspection management
 
The company has established monitoring and measuring equipment files, and sorted out and managed them. The key content of management is: entering Conduct calibration or inspection, so as to effectively trace the
test data, and continuously maintain the good operation and accuracy of the equipment. For different types and models of measuring tools, the manager will also formulate corresponding maintenance plans, and implement them to people, so as to maintain the proper technical state of the tools.
 
Regularly supervise and inspect the maintenance, and record the operation of important equipment, so as to make an overall evaluation of its working status regularly. The equipment users must undergo professional training and pass the examination before they can take up their posts. The quality inspection personnel also regularly exchange various problems encountered in the detection, so as to formulate corrective measures in time, improve the management level and work quality, and achieve the goal of zero quality defects of the enterprise.
 
In terms of procurement, the company implements strict inspection and warehousing system for purchased parts, adopts sampling inspection method for large quantity of standard parts, and implements one by one and single piece inspection for outsourcing parts. The company has also established a database of qualified suppliers to dynamically manage the list of qualified suppliers. For the suppliers with newly established purchasing relationship, they can be supplied in batches only after sample testing, trial and evaluation. The company conducts internal evaluation on suppliers regularly, and eliminates the suppliers whose delivery is not timely or whose quality is not up to standard.
 
4.2 Process quality control
 
The company has formulated a management system covering the whole process of parts processing, equipment assembly, debugging and warehousing, which strictly controls every process in the production process to ensure that only qualified products can enter the next process.

The company pays special attention to the quality control of each step and process in the process of parts processing, adopts the standard methods of first inspection, patrol inspection and final inspection to ensure the start-up, process and result quality of each process, and adopts the method of comprehensive inspection for each process of each part to ensure the quality of important parts.

The unqualified products produced in the process of parts processing shall be isolated and the researchers shall be organized for consultation. The products can be accepted and put into storage only when they meet the requirements, otherwise they will be scrapped. After the completion of the assembly, it is necessary to conduct a comprehensive debugging, inspection, and record and archive to ensure that the product indicators meet the requirements of the contract.
 
4.3 Hold regular quality meetings to speed up the speed of solving quality problems
 
The company regularly held quality meetings, carried out in-depth quality revitalization activities, actively accepted quality problems, improved work efficiency and shortened the solution period. Make clear the quality standard and quality responsibility of each post, implement the "quality veto" and seriously assess, take the assessment results as an important basis for the transfer, promotion, promotion, reward or punishment of employees, and mobilize employees to actively participate in quality management activities.
 
5.Product quality responsibility
 
5.1Product quality commitment
 
Quality and integrity commitment:
 
The company solemnly promises to the whole society and self-discipline:
 
1. Establish quality integrity education and reward and punishment system. Organize the staff to learn the quality integrity standard according to the system requirements, improve the quality integrity awareness, and make relevant records; implement the quality integrity responsibility in combination with the staff's job responsibilities, form the quality integrity performance evaluation and reward and punishment mechanism, and promote the staff to actively participate in the construction of enterprise quality integrity.

2. Establish quality integrity inspection system. Provide qualified or competent inspectors according to relevant regulations; strictly inspect or verify raw materials, purchased and outsourced parts, and keep relevant inspection or verification records according to regulations;

Equipped with factory inspection equipment, strict quality inspection shall be carried out on the final products according to the standard requirements to ensure that unqualified products do not leave the factory, and the factory inspection records shall be kept according to the regulations; the inspection and testing equipment in use shall be verified or calibrated regularly to ensure that the inspection and testing equipment meets the requirements.

3. Establish after-sales service system. Provide product instructions to customers; establish customer files; establish after-sales service network to help customers solve problems encountered in the process of product use within the promised time, properly handle customer complaints and complaints about product quality, and strive to make customers satisfied; carry out customer satisfaction survey, understand customer needs, and continuously improve quality.

4. Establish an effective traceability system for products involving human health and personal and property safety. In case of product quality accident, it is necessary to deal with it timely and properly, and investigate the responsibility of relevant responsible person.

5. Carry out self-discipline activities of quality integrity in the form of identification and quality indication. Make an explicit or public commitment to the raw materials, quality performance or quality grade of the products that reflect the quality status of the products.
 
5.2After sales service
 
The company has established a quick response mechanism to customers' needs, established an after-sales service center, set up a service hotline, and accepted users' feedback in a timely manner. The responsible department is committed to respond within 4 hours, give solutions within 24 hours and confirm with customers, and solve routine problems within 72 hours.

For customers who require to provide the whole line solution, the company adopts "resident service", with engineers stationed in the factory and 24-hour working system. Problems in the equipment are solved by resident personnel to ensure timely service. At present, the company sends engineers to Yili, Mengniu and Guangming.
 
5.3Corporate Social Responsibility
 
5.3.1security management
 
In order to ensure the effective implementation of safety production investment, the company established a safety production leading group, implemented the responsibility system of safety production management with hierarchical responsibility and hierarchical management, signed the letter of safety production responsibility, organized safety training, equipped with fire safety equipment, conducted regular safety inspection, formulated emergency plans, and implemented safety "three Simultaneities". The company establishes the safety responsibilities of all functional departments and personnel at all levels. The company also formulates the following rules and regulations:
 
(1) Safety production inspection system;

(2) Occupational health and safety education and training system;

(3) Safety production assessment
 
Reward and punishment system:

(4) Management system of industrial accidents;

(5) Safety protection equipment and facilities management system;

(6) Production
 
Site safety management system:

(7) Electrical safety management system;

(8) Personal protective equipment distribution management system;

(9) Safety production input guarantee system;

(10) Safety production regular meeting system;

(11) Fire safety management system
 
At the same time, the company set up a special account for work safety expenses, so that the funds are used for special purposes. Participate in work-related injury social insurance according to law, pay work-related injury insurance premium for employees, and provide labor protection articles that meet national or industrial standards for employees.

Carry out three-level safety education and special operation personnel training for new employees. The industrial accidents in the statistical report of industrial accidents shall be handled according to the principle of "four not let go". The company has established and improved the post safety operation procedures, and trained the operators of each post on the safety operation procedures.

In line with the occupational health and safety policy of "safety first, prevention first and sustainable development", the company fully relies on scientific management, insists on safety first and prevention first, continuously improves the effectiveness of the management system, eliminates various hazards and hidden dangers to the maximum extent, avoids and reduces the damage to the health and safety of employees and all personnel entering the workplace and the company's property, and strives to improve the quality of the company Management level of the company.
 
5.3.2environmental protection
 
In the daily management, the applicable environmental laws and regulations are identified and evaluated, and the relevant national, provincial and municipal environmental laws and regulations are strictly implemented. The main pollutant is domestic sewage. The company entrusts a third-party testing agency to test the sewage, boundary noise and dust emission of the company every year. The test results are in line with the relevant standards, and there is no excessive discharge. The solid waste produced in the production process of the company is recycled and disposed by qualified enterprises without environmental pollution. The company actively responds to the call of the state, saves resources, promotes cleaner production and reduces pollutant emissions.
 
6.Quality risk management
 
6.1Prevention in advance, do a good job of preparation before production, everything in advance is established, not in advance is abandoned. Before the product is put into production, a whole set of basic work must be done well.
 
1. Order review. The company reviews every order and contract to determine whether the company's production capacity can meet the standard, whether the materials can be purchased, whether the price is reasonable, especially the quality, whether it can meet the needs of customers, and whether it can pass the test.

2. Before the production of each order, discuss the product structure, style, specification, material performance, manufacturing process, etc. to determine whether the technology can be achieved, whether there are risks in production, and whether the quality problems can be controlled.
 
6.2Strictly control and minimize the quality risk
 
Do a good job in product quality control, adhere to the comprehensive supervision from design and development - raw material procurement - production - inspection, to minimize the quality risk.

1. Design and development stage. The company always insists that the quality of products is designed. According to the "design and development control procedure", strive to do a good job in product project approval, design review, design verification and product failure mode analysis. According to the design requirements, in the process of trial production, quality problems are found, quality difficulties are overcome, and the prone points of quality problems are found.

2. Product production. High quality products rely on standard production to achieve. The company adheres to the production concept of "doing things well the first time" and adheres to the principle of "three no". According to the technical documents, the company has formulated the operation instructions for each process. Each operator operates in strict accordance with the technical documents and operation instructions, and always adheres to the principles and methods of total quality management. The first inspection, self inspection, random inspection and final inspection system has been established to ensure the quality assurance of production links.

3. Quality inspection stage. Quality inspection is the ultimate guarantee of high quality products. The inspection links of incoming inspection, semi-finished product inspection, patrol inspection, final inspection and delivery inspection are established, and each link is implemented according to the inspection standards.

4. Product quality control. Set up quality control points for each key process in the production process, define the project content and control means of the quality control points in the process documents, and check the implementation regularly by the technical personnel.
 
6.3.Respond positively and deal with quality complaints in time
 
1. In order to ensure the continuous improvement of product quality, improve the company's quality service level, and improve customer satisfaction, the company has established the "after sales service repair and complaint handling standard" according to the requirements of ISO9001 quality management system.

The complaint handling process is: when the business receives information that may be a product complaint, it should immediately review or evaluate the information. These information may be the only information of this event and should be written into the complaint record; determine whether the information constitutes a product complaint, if the information does not constitute a product complaint, no further measures are needed; write the details of the complaint into the record; investigate the product complaint, whether there is a root cause or not, and investigate the complaint to determine whether it has occurred Non conformity, and the appropriateness of the corrective / corrective actions associated with the complaint.

2. The company conducts a questionnaire survey on customer satisfaction once a year, including product quality, delivery date, service and other aspects. The customer evaluates all aspects of product requirements and expectations, and then carries out statistical analysis on the data, so as to determine the next upgrading direction of quality performance optimization and the promotion standard of sales service quality.
Conclusion of the report

Quality is the foundation of enterprise survival. The level of quality reflects the comprehensive strength of the enterprise. If the enterprise wants to be invincible in the fierce market competition, it must pay close attention to quality and constantly improve the quality management level.

Hangzhou Zhongya Machinery Co., Ltd. always adheres to the tenet of "quality is the life of the enterprise, and quality is the foundation of the brand". It takes innovation to promote technological progress as the premise, implementation of lean production and ensuring high quality and efficiency as the key, and the establishment of advanced management methods and detection system as the quality guarantee, so as to establish an efficient quality management system and establish the concept of all staff quality.

In the process of quality management, we should establish a new quality concept, strictly control the quality, promote the construction of quality culture, do a good job in quality publicity, improve the quality awareness of employees, adhere to the principle of "no acceptance of defective products, no manufacturing of defective products, no outflow of defective products", and make continuous efforts for the goal of "made in Zhejiang" which is leading in China and first-class in the world.
 
January 15, 2018
 
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HANGZHOU ZHONGYA MACHINERY CO., LTD.

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